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Home > Terms and Shipping
Terms and Shipping
ExerciseToHeal.com products are shipped via US Mail. We generally ship within two business days of receiving your order, via US Post Office. For cases involving "free shipping," we use US Post Office Media Mail. According to the Post Office, one should allow up to 21 days for media mail, but usually the packages arrive within 10 days. Faster shipping is available; our website offers the option to upgrade to Priority Mail, which takes 2-4 days, for an additional charge. Express Mail is also available for orders within the U.S. Express Mail orders MUST be received by noon Eastern Time for same-day shipping, with a post office guarantee for delivery within the next two business days. ONLY EXPRESS MAIL includes delivery time guarantees by the US Post Office. We do not run the post office (although sometimes we wish we did!), so we encourage you to use Express Mail if you MUST have your package by a certain date. (First Class Mail within the US is usually $6.29/1 DVD, $6.80/2 DVDs, $7.48/3 DVDs and $10.20+/4+ DVDs OR FREE for Media Mail)
Shipping and handling for Canada (and anywhere outside the US) does cost extra. Free shipping on packages over $75 does NOT apply for Canadians (but we do supply a shipping discount on orders of that size for Canadians). Please keep in mind that, for orders above a certain dollar amount, Canadian customs charges you a fee. Also, shipping to Canada takes longer, as the international customs process seems to cause delays. (Usually two weeks)
To calculate shipping and handling charges for your order (within the United States as well as for international destinations), simply put your desired items in the cart and proceed to the checkout. Click the big red button in the center of the screen to be taken to a page where you may enter all contact information. Once you have entered your billing and shipping information (being sure to select the appropriate country from the drop-down menu - Canadian Provinces are listed at the bottom of the "State" drop down menu) and you have clicked the continue button at the bottom of the page, you will be taken to a page that offers you the available shipping methods and prices. You have the option to select your shipping method and review your order total before you are asked to provide a credit card number. If you do not see your country listed in the drop-down menu, please send us a note using the Contact Us feature on this website.
Please email us on the "Contact Us" page if you have questions about shipping to other countries.
If you require special shipping arrangements, please call us directly at (866)432-5356.
Terms of Service
Refunds and Returns
We'll refund your purchase if you:
We will NOT issue refunds in the following cases:
Ship all returns to the following address:
820 Estuary Way
Shipping charges are NOT refundable.
Welcome to ExerciseToHeal.com. ExerciseToHeal.com provides the ExerciseToHeal.com services ("ExerciseToHeal.com") to you ("you"), subject to the terms of this agreement. As part of ExerciseToHeal.com, ExerciseToHeal.com maintains a World Wide Web site, www.ExerciseToHeal.com (the "Web Site"). The following are the terms and conditions for use of ExerciseToHeal.com and the Web Site, along with any amendments thereto, and any operating rules or policies that may be published from time to time by ExerciseToHeal.com (collectively, the "ExerciseToHeal.com Agreement" or "Agreement"). Please read them carefully. The term "Member" in this Agreement refers to any person or entity that has entered into this Agreement with ExerciseToHeal.com. You must be at least 18 years of age to accept this Agreement. ExerciseToHeal.com may require that the registrant provide sufficient information to indicate that the registrant is an adult. Minors should access ExerciseToHeal.com only by having their parent or legal guardian register for them and open an account that the parent or legal guardian authorizes the minor to use. BY ACCESSING OR USING THIS SITE OR ITS CONTENTS, YOU ARE STATING THAT YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. ExerciseToHeal.com may elect at its sole discretion to monitor some, all or none of the areas of ExerciseToHeal.com for adherence to this Agreement or for any other reason.
1. ACCOUNT INFORMATION.
(i) Registration. You agree to provide ExerciseToHeal.com with ongoing, accurate, complete, and updated registration information when you register. Failure to do so constitutes a breach of this Agreement and unauthorized access to ExerciseToHeal.com, and may result in immediate termination of your account and subject you to civil and/or criminal liability.
(ii) Master Account. When you register online for ExerciseToHeal.com, you will receive a password and a master account ("Master Account"). You are entirely responsible for any and all activities conducted through your Master Account and any Member-names under your Master Account. You may permit another individual to use your Master Account subject to your supervision and assumption of all resulting liabilities. You agree to notify ExerciseToHeal.com immediately of any unauthorized use of your password or any of your accounts, or of any other breach of security.
(iii) Passwords. Upon your registration as a Member of ExerciseToHeal.com, you will select a password. You are responsible for maintaining the confidentiality of your password and are liable for any harm resulting from disclosing or allowing disclosure of any password or from use by any person of your password to gain access to your Master Account(s). At no time should you respond to an online request for a password, except when prompted by the ExerciseToHeal.com sign in or for special ExerciseToHeal.com promotional programs. ExerciseToHeal.com employees will never ask for your password online. YOU ARE FULLY LIABLE FOR ALL CHARGES AND ACTIVITY, IF ANY, UNDER YOUR MASTER ACCOUNT(S), INCLUDING ANY UNAUTHORIZED CHARGES TO THOSE ACCOUNT(S).
(iv) Member Names. Upon your registration as a Member of ExerciseToHeal.com, you may be asked to choose a Member name to identify yourself to other Members and ExerciseToHeal.com staff. You may not select or use a Member name of another person (unless it is also your name), or a name which violates any third party's trademark right, copyright, or other proprietary right, which is or may be illegal, which may cause confusion, or which ExerciseToHeal.com deems in its discretion to be vulgar or otherwise offensive. ExerciseToHeal.com reserves the right to delete any vulgar or otherwise offensive Member name, or to require deletion thereof.
(v) Former Members. Members whose accounts have been terminated by ExerciseToHeal.com may not access ExerciseToHeal.com in any manner or for any reason without the express written permission of ExerciseToHeal.com. Active Members may not knowingly allow former Members who have been terminated to use the active Members' accounts.
2. MEMBER PRIVACY.
It is ExerciseToHeal.com's policy to respect the privacy of its Members.
3. PROPRIETARY RIGHTS TO CONTENT
You acknowledge that:
You acknowledge that:
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
5. DISCLAIMER OF WARRANTY
To the maximum extent allowed by law, ExerciseToHeal.com, its licensors and subcontractors do not warrant any connection to, compatibility with, transmission over, nor results or use of, any network connection or facilities provided (or failed to be provided) through ExerciseToHeal.com. From time to time the porting of particular content may not be feasible and ExerciseToHeal.com may remove any such content from its Web Pages without any liability to Member. Member is responsible for assessing its own computer and transmission network needs, and the results to be obtained therefrom.
YOU EXPRESSLY AGREE THAT USE OF ExerciseToHeal.com, ALL SOFTWARE DISTRIBUTED BY ExerciseToHeal.com, AND THE INTERNET ARE AT YOUR SOLE RISK. ExerciseToHeal.com AND ALL SOFTWARE DISTRIBUTED BY ExerciseToHeal.com AND ANY THIRD PARTY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. YOU ACKNOWLEDGE THAT ExerciseToHeal.com DOES NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH ExerciseToHeal.com. ExerciseToHeal.com IS NOT RESPONSIBLE FOR CONTENT PROVIDED BY THIRD PARTIES, AND ASSUMES NO RESPONSIBILITY FOR AND MAKES NO WARRANTY OR
REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT DISTRIBUTED THROUGH ExerciseToHeal.com. ExerciseToHeal.com DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY PRODUCT OR SERVICE OFFERED THROUGH ExerciseToHeal.com BY ANY THIRD PARTY, WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES, AND WILL NOT BEAR ANY RESPONSIBILITY FOR THEIR PRODUCTS, SERVICES, POLICIES OR ACTIONS. MEMBERS USING ANY SUCH PRODUCTS AND SERVICES MAY BE SUBJECT TO ADDITIONAL TERMS AND CONDITIONS RELATING TO THE USE OF SUCH THIRD PARTY CONTENT, SOFTWARE OR SERVICES AND FAILURE TO ABIDE BY THOSE ADDITIONAL TERMS AND CONDITIONS MAY RESULT IN TERMINATION OF MEMBERSHIP. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ExerciseToHeal.com EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, WITH RESPECT TO THE ExerciseToHeal.com SERVICE, ALL SOFTWARE DISTRIBUTED BY ExerciseToHeal.com, OR THE INTERNET. ExerciseToHeal.com MAKES NO WARRANTY THAT ExerciseToHeal.com WILL MEET YOUR REQUIREMENTS, NOR THAT ExerciseToHeal.com WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. ExerciseToHeal.com DOES NOT MAKE ANY WARRANTY OR REPRESENTATION AS TO THE USE OR THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ExerciseToHeal.com. ExerciseToHeal.com ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY MEMBER, INCLUDING, BUT NOT LIMITED TO, FAILURE OF CONTENT TO BE PORTED TO ExerciseToHeal.com DESPITE ADVERTISING TO THE CONTRARY, LOSS OF DATA FROM DELAYS, NONDELIVERIES, ERRORS, SYSTEM DOWN TIME, MISDELIVERIES, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION, OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF ExerciseToHeal.com, ITS LICENSORS AND SUBCONTRACTORS, OR MEMBER'S OWN ERRORS AND/OR OMISSIONS.
ExerciseToHeal.com makes no warranty with respect to any related software or hardware used or provided by ExerciseToHeal.com in connection with ExerciseToHeal.com. Any patent, copyright, trademark, trade secret or warranty infringements, whether actual or alleged, are the direct responsibility of the manufacturer of said hardware or software product. ExerciseToHeal.com assumes no responsibility for any actions or liabilities arising from the possession or use of these software or hardware products. ExerciseToHeal.com makes no warranty that defects in the software will be corrected or that the Web Site or the server that makes it available is free of viruses or other harmful components. No advice or information, whether oral or written, obtained by you from ExerciseToHeal.com or through ExerciseToHeal.com shall create any warranty not expressly stated herein. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
6. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE THAT ExerciseToHeal.com SHALL NOT ASSUME OR HAVE ANY LIABILITY FOR ANY ACTION BY ExerciseToHeal.com OR ITS ICPs OR OTHER LICENSORS WITH RESPECT TO CONDUCT, COMMUNICATION OR CONTENT ON ExerciseToHeal.com. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ExerciseToHeal.com BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES OR LOSS OF BUSINESS, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS, EVEN IF ExerciseToHeal.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN CONNECTION WITH ExerciseToHeal.com OR WITH ANY OTHER PRODUCT OR SERVICE PROVIDED BY ExerciseToHeal.com, OR RESULTING FROM THE USE OF OR THE INABILITY TO USE ExerciseToHeal.com, OR FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR TRANSACTION ENTERED INTO THROUGH OR FROM ExerciseToHeal.com, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, DATA, OR ACCOUNT. YOU SPECIFICALLY AGREE THAT ExerciseToHeal.com IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONDUCT OR SPEECH OF ANY OTHER PARTY OR ANY INFRINGEMENT OR VIOLATION OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY.ExerciseToHeal.com'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO USE OF ExerciseToHeal.com AND ALL SOFTWARE DISTRIBUTED BY ExerciseToHeal.com SHALL BE THE
REPLACEMENT OF ANY SOFTWARE DEVELOPED BY OR FOR ExerciseToHeal.com WHICH IS FOUND TO BE DEFECTIVE, USING MEDIA CHOSEN BY ExerciseToHeal.com. ExerciseToHeal.com'S LIABILITY TO YOU FOR BREACH OF THIS AGREEMENT IS LIMITED SOLELY TO $10. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN SUCH STATES ExerciseToHeal.com'S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.
You agree to defend, indemnify and hold harmless ExerciseToHeal.com, its parents, subsidiaries, affiliated companies, officers, employees, licensees, distributors and ICPs from all losses, liabilities, claims, demands, damages or expenses, including reasonable attorney's fees, (i) arising from breach of this Agreement, or arising in connection with the transmission by or through your Master Account(s) of any Content on ExerciseToHeal.com, or (ii) asserted by any third party due to or arising from or in connection with your use of or conduct on ExerciseToHeal.com. ExerciseToHeal.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, which shall not excuse your indemnity obligations.
Either you or ExerciseToHeal.com may terminate your account with ExerciseToHeal.com at any time with or without cause. Your only right with respect to any dissatisfaction with any (i) Agreement term or policy or practice of ExerciseToHeal.com in operating ExerciseToHeal.com, (ii) Content available through ExerciseToHeal.com or change therein, or (iii) amount or type of fees or billing methods, or change therein, is to terminate your account with ExerciseToHeal.com by notifying ExerciseToHeal.com Member Support of your desire to terminate by email. Prior to any such charges being levied you will be prompted to accept any such charges and submit your billing information. Your notice of termination will be effective upon receipt by ExerciseToHeal.com, or upon receipt of confirmation if confirmation is requested. If your Master Account(s) are terminated or canceled, no refund of any ExerciseToHeal.com services or special event fees will be granted.
9. IMPERMISSIBLE CONDUCT
You may not engage in conduct or communication while using ExerciseToHeal.com which is unlawful or which restricts or inhibits any other user from using or enjoying ExerciseToHeal.com. You agree to use ExerciseToHeal.com only for lawful purposes. You agree to abide by all applicable local, state, national and international laws and regulations. Any conduct by you that in ExerciseToHeal.com's sole discretion restricts or inhibits any other Member, person or entity from using or enjoying ExerciseToHeal.com or another service will not be permitted and shall entitle ExerciseToHeal.com to immediately terminate your membership without notice. ExerciseToHeal.com reserves the right to terminate your membership if it determines in its sole discretion that you have engaged in any impermissible conduct. ExerciseToHeal.com reserves the right to exercise whatever means it deems necessary to prevent unauthorized access to our service, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider (ISP). Set forth below by way of example, and not as a limitation, are some common examples of impermissible conduct, which may result in termination of your membership. This list is not exhaustive. ExerciseToHeal.com reserves the right, but does not assume the responsibility, to restrict conduct which ExerciseToHeal.com deems in its discretion to be harmful to individual Members, damaging to the communities which use ExerciseToHeal.com, or in violation of ExerciseToHeal.com's or any third party's rights. You acknowledge that audio, video and text communications over ExerciseToHeal.com may be posted on one of ExerciseToHeal.com's message boards or libraries, and ExerciseToHeal.com cannot, and does not intend to, review, screen or edit communications, except with respect to Buyer/Vendor match and work-for-hire notification.
You may not post material or use ExerciseToHeal.com to:
If you witness any conduct that violates ExerciseToHeal.com's terms of conduct, ExerciseToHeal.com encourages you to contact ExerciseToHeal.com Customer Service through any means described on the Web Site. If you believe that your copyright in any material has been infringed on the ExerciseToHeal.com site, please notify our Agent for Notice of copyright complaints. ExerciseToHeal.com will handle information you provide in its sole discretion, and does not guarantee any action based on such information.
10. ENTIRE AGREEMENT; MODIFICATION OF AGREEMENT
This Agreement comprises the entire agreement between ExerciseToHeal.com and you, and supersedes any prior agreements between you and ExerciseToHeal.com with respect to the subject matter hereof or thereof. However, you are subject to any additional terms and conditions of which you are notified and/or which may apply when using third party content, software or services. ExerciseToHeal.com reserves the right, at its discretion, to revise this Agreement at any time, and such revision shall be effective immediately upon the posting of the revised Agreement at the Web Site on www.ExerciseToHeal.com. You agree to review the Agreement periodically to become aware of such revisions. If any such revision is unacceptable to you, you may terminate your membership as provided in Section 8. Your continued use of ExerciseToHeal.com following posting of the revised Agreement on the Web Site shall be conclusively deemed to be acceptance of all such revisions.
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